Varrow
Managed Services
Varrow combines best of breed technology, adherence to ITIL principles, and strict security policies to bring the industry's most robust managed service offerings…both on customer premise and in the cloud.
Overview
IT leaders now realize that in order to add more value to the business, they must focus on the applications and services that drive revenue while improving the overall customer experience. That’s where Varrow Managed Services comes in. We take care of your infrastructure so that you can focus on making IT agile, responsive, and strategic to your core business.
principles of varrow managed services
IT leaders now realize that in order to add more value to the business, they must focus on the applications and services that drive revenue while improving the overall customer experience. That’s where Varrow Managed Services comes in. We take care of your infrastructure so that you can focus on making IT agile, responsive, and strategic to your core business.
- - A Local Network Operations Center
- - A deep focus in Storage, DR, Virtualization, Networking, and Application Delivery
- - The Use of Field Engineers for Supplemental Support
- - Weekly, Monthly, and Quarterly Reporting
- - Detailed Customer Environment Documentation
- - Both Proactive Maintenance and Comprehensive Monitoring
Varrow Service Levels
The Varrow Managed Services group adheres to strict, pre-determined service levels, ensuring the fastest mean time to response and resolution.
Critical
(Sev 1) – System is inoperable or has reduced usability such that the customer’s normal business operations are adversely impacted. Varrow agrees to work incident until resolved or severity level is reduced.
Moderate
(Sev 2) – Intermittent failure and/or reduced performance such that normal business operation is limited. Impact is identifiable, but do not prevent operations.
Normal
(Sev 3) – No immediate failure or impact. Could be a question or request for guidance or training.
Managed services options
vCare
Full administration, engineering, and proactive support of your on-premise infrastructure. Varrow support engineers actively monitor your environment for potential issues and resolve any that arise, provide periodic health checks to improve performance and reliability, and perform general moves/adds/changes as needed.
Backup as a Service
A fully-managed solution that includes the necessary hardware, software, and services to achieve enterpriselevel backup reliability, scalability, and performance. Key components include ad-hoc restore requests, daily backup success/failure reporting, continuous service monitoring, and (optionally) backup DR replication.
Cloud Services
Off-premise infrastructure solutions via the Varrow Managed Cloud. Elastic, secure, and scalable, Varrow Cloud Services solutions are based on best-ofbreed technology and proven deployment methodologies…supported by world-class data center facilities and ITIL certified engineers.
Portfolio Components
The Varrow Managed Services Portfolio is composed of four major components. Together, these components account for a typical “day-in-the-life” of a system administrator—the everyday tasks required to maintain the health and well being of your environment. These components are:
- - Proactive Maintenance
- - Reactive Support
- - Engineering & Administration
- - Ongoing Advisory Services
Each component is critical to providing a comprehensive solution—the portfolio represents a symbiotic relationship in which the whole is greater than the sum of its parts.
